Privacy Notice
This page describes how Tidytala Cleaning Services handles information submitted using our website booking form. Please review and customize this notice to match your actual business practices before publishing.
Information you give us
When you request a cleaning booking, we collect your name, contact number, required email address and Facebook / Messenger name, preferred contact channel and optional alternate messaging number, cleaning service, preferred date, service location and any instructions you choose to provide. The separate Client Details Form also collects your full cleaning address, optional property notes and up to four property photos.
Digital loyalty and referrals
If you participate in Tidytala Rewards, we may use your booking reference, customer contact information, completed-and-paid booking status, service subtotal (excluding transportation), stamp count, issued referral code and reward redemptions to administer the program and prevent duplicate claims. A private rewards link lets you view your own stamps and referral code. Anyone with that link may view those limited details, so please do not post it publicly. Contact Tidytala to request that a link be replaced or to ask about correcting your rewards record.
Why we use this information
We use the details to assess the cleaning request, prepare quotations, contact you by your selected channel about questions, final quotation, downpayment instructions, check available schedules, arrange cleaning and manage customer inquiries. A submitted inquiry is not an accepted or confirmed booking.
Who may access it
Authorized business owners and personnel involved in arranging your cleaning may use the details. Booking details are stored on our website host. We do not publish customer contact details or uploaded property photos on the public website. Property photos are kept in a server-protected folder and accessed through the signed-in owner dashboard; approved staff may review relevant details for the cleaning assignment. When Google Apps Script email notifications are enabled, inquiry contact details, Facebook name, service, preferred date and address may be sent to tidytala@gmail.com for our team to review. When a booking is confirmed and Google Calendar syncing is enabled, appointment details such as service, location and contact may be sent to a private Google Calendar, but the property photos are not attached to calendar events.
Retention and security
We retain booking data and property photos only as reasonably necessary for scheduling, service delivery, customer support and applicable recordkeeping obligations. Please contact us to request correction or deletion where permitted. Website access should use HTTPS and the owner dashboard must be password-protected. No online system is risk-free. Contact us to ask about updating or deleting information where applicable.
Contact
For questions about your booking information, contact tidytala@gmail.com.
Owner's note: This is a starter privacy notice, not a legal compliance certification. Verify your retention schedule, privacy obligations and hosting safeguards before launch.